Network Management
• Check DNS Server name resolution
• Check DHCP database consistency
• Check Switches for high utilization and
data collisions
• Check Routers and firewall
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Server Management
• Security Patch Management
SQL Server, Exchange, IIS, Windows
Operating System
• Virus Definition Management
• Backup Management
• Firmware Management
• Service Monitoring and Notification
• Event Log Monitoring
• Disaster Recovery Coverage
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PC Management
• End User Support Portal
• Remote Management
• End User Remote Control
• Talk to users and resolve problems
within scope of support contract
• Assist users with peripherals, software
& hardware issues within the scope of
the applicable SLA
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