Managed Network Services
Proactive, Flexible, Affordable & Managed
By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.
As the tasks run, valuable data is gathered to spot trends and patterns, which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. Consistency creates reliability, which results in predictable costs.
· Reliability fast response times
· Security -reduce risk against hackers, spyware, viruses and more
· Performance – assurance that all workstations and servers are running at optimal levels all the time
· Productivity Gains – reduce downtime
· Cost Management and Control
· Managed Expansion and Growth
· Disaster Recovery Planning
· Help Desk Support
· Remote Management
· Backup Monitoring
· Reporting – automated inventory, network performance and health, computers, servers, printers and software licenses reporting
Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.
Comprehensive Network Management
Our comprehensive network management keeps your servers running, available and secure.
Network
· Check DNS Server name resolution
· Check DHCP database consistency
· Check Switches for high utilization and data collisions
· Check Routers and Firewall
Backup Systems
· Check all Tape Backup event logs
· Test data restoration of a small amount of data from a previous backup
· Clean heads on tape drive
· Update Emergency Restore Disk
· Check Backup jobs
· Check tape backup virus definitions
· Check available space per tape
· Check Backup scripts / jobs
· Check that tapes are clearly labeled
Virus Protection
· Check virus definitions and update if necessary
· Check virus logs
· Check scheduled virus scans
· Check virus quarantine
· Check for virus program updates and patches
Internet and email
· Check e-mail access
· Check faxing software for normal operation
· Check queues in SMTP mail service
· Check Remote Access availability and security
· Check Internet connections
· Check Internet data downloads
· Check Internet access restrictions
· Check e-mail policy and usage
· Delete temporary Internet files
· Check the Internet usage and plan is appropriate
Users
· Check user profiles
· Check permission groups
· Check distribution groups
· Check mailboxes
· Disable or remove redundant users
Battery Backup (UPS)
Due to required server downtime, this is only tested once every 6 months
· Test UPS
· Check battery life
Comprehensive PC Management
Our comprehensive Workstation level services are designed to keep your systems and personnel productive.
Perform Windows Updates
· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· Desktop Policy Enforcement
· Delete temporary files
· Security Log Monitoring
· Application Log Monitoring
· Security Log Monitoring
· Spyware Removal and Management
· Bandwidth Usage Tracking
· Asset Management
· Check virus protection status
· Check scheduled virus scans
· Check for program updates and patches
· Notification
· Hardware Change Notification
· Report Generation
· Check for Windows Updates
· Check hard drive for errors
· Perform system maintenance on hardware (such as defragmentation)
· Monthly Management Report
· Application Deployment
· Application Addition and Change
End User Support
· End User Support Portal
· Remote Management
· End User Remote Control
· Talk to users and resolve problems within scope of support contract
· Assist users with peripherals, software & hardware issues within the scope of the applicable SLA
Comprehensive Server Management
Our comprehensive server management keeps your servers running, available and secure.
Server Management
· Security Patch Management SQL Server, Exchange, IIS, Windows Operating System
· Virus Definition Management
· Backup Management
· Firmware Management
· Service Monitoring and Notification
· Log Monitoring
· Disaster Recovery Coverage
Perform Windows Updates
· Apply required Service Packs and Patches
· Check Event Logs for errors
· Check free hard disk space for each drive and estimate when hard drive will be close to only 5% free
· Delete temp files
· Empty recycle bin
· Check RAID Array and Hard Drive management
· Check CPU usage
· Check for latest BIOS revision
· Check for latest firmware/BMC revisions
· Change Administrator Network Password (every 6 months)
· Gateway and DNS settings
· Check ability to restore server in the event of a catastrophic failure
· Check Windows Update Services (WUS) and approve any updates necessary
· Check Free Resources
· Check RAM usage
· Check Swap file size and location
· Check Registry settings
· Check all temp directories
· Check IP address settings including subnet
· This is only applicable for Clients who have implemented a COMMFLOW CORPORATION Disaster Recovery Plan (DRP) and are on a
· Platinum or Gold SLA.
· This is performed once every 6 months.
Server software
· Check Exchange Server Service Pack
· Check Exchange Server data folder size and alert when close to virtual limit
· Check Exchange log file location and size and ensure backup is removing log files
· Remove temp files and bad mail files
CommFlow Corporation provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price.